Terms of sale
Seller
Gold Fenix Oy, Hämeenkatu 21, 15110 Lahti, Finland. Email info@goldfenix.eu.
Products
Every item in the shop is a unique piece. Once sold, it is removed from sale.
Prices and payment
Prices include VAT where applicable. Payment instructions are emailed after the order.
Delivery
Collection at our Lahti store or insured, tracked postal delivery within 1–3 business days of payment.
Right of withdrawal
14-day right of withdrawal for distance sales under Finnish consumer protection law. Notify us at info@goldfenix.eu.
Returns
Return the item unchanged within 14 days. We refund within 14 days of receiving the return. The customer covers return shipping if the item is faultless.
Faulty items
If an item is faulty we will contact you to resolve it and cover the return costs.
Personal data
Order details are processed according to our privacy policy.